Penn State Health Medical Group - Berks Cardiology
Cardiology • Reading, PA
Ratings by platform
- BerksConnect: 3.1/5 (71 reviews)
- US News & World Report: 3/5 (8 reviews)
- Apple Maps (4 reviews)
What patients say
Patients praise
- Some providers are praised for being compassionate, thorough, and attentive
- Positive experiences with the quality of clinical care by certain staff members
- Some patients find the patient portal useful for communication
Common complaints
- Significant frustration with the phone system and appointment scheduling, including long wait times and unresponsiveness
- Patients feel rushed during brief doctor visits and report long waits at the office
- Complaints regarding rude or unprofessional behavior from administrative and nursing staff
- Issues with coordination of prescription refills and follow-up tests
- General dissatisfaction with billing and insurance communication processes
In patients' words
"There's not much to say except this entire group of people is dedicated to their patients. From the time I walked in the door, to the follow-up after my procedure, my interactions with them were great! A+ group of people!"
— Patient review via drracheleidelman.com"Doctors are great. The people that do the scheduling suck. Never take calls, scheduling is done...without your approval."
— Yelp user review"They forgot to send my one prescription… I’ve called them 4 times in 7 days… Poor organization!"
— Patient review via BerksConnectMore clinics in Reading
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