Nephrology at Monument Health
Nephrology • Rapid City, SD
Ratings by platform
- CMS HCAHPS (reported via Momentary Labs): 3 out of 5 stars (1,871 patient surveys)
- Monument Health Rapid City Clinic (Birdeye/Google aggregation): 4.7 out of 5 stars (404 reviews)
What patients say
Patients praise
- Individual providers such as Dr. Casey Watkins receive high patient recommendations and ratings
- Staff in certain clinic departments are described as attentive, kind, and professional
- Efficient check-in processes mentioned in some clinic-specific reviews
Common complaints
- Inconsistent doctor communication and conflicting information reported by some patients
- Concerns regarding billing practices, unexpected charges, and insurance communication
- Below-average performance in nurse communication compared to national benchmarks
- Lower ratings for hospital quietness and overall inpatient experience in some reports
In patients' words
"you get jacked around all the time one doctor said one thing then does another we need someone other then Monument in RC."
— Yelp review for Monument Health Rapid City Hospital"Staff was very attentive to my needs and extremely kind."
— Review for Monument Health Rapid City Clinic (Birdeye/Google)More clinics in Rapid City
Monument Health Rapid City Clinic, Flormann Street
Patients praise: high professional standard of care and clinical expertise · staff frequently described as kind, efficient, and friendly.
Comparing your options?
Browse other clinics in Rapid City, or filter by state and specialty to compare patient ratings.