Monument Health Rapid City Clinic, Flormann Street
Internal Medicine • Rapid City, SD
Ratings by platform
- Birdeye (aggregating Google reviews): 4.9/5 stars (3,899 reviews)
What patients say
Patients praise
- high professional standard of care and clinical expertise
- staff frequently described as kind, efficient, and friendly
- thoroughness of physicians and clear communication with patients
- prompt appointment and service delivery
Common complaints
- billing and coding disputes (specifically regarding diagnostic vs. screening codes)
- difficulties with financial services and communication regarding insurance processing
- occasional reports of staff being perceived as disrespectful
In patients' words
"Dr Williamson is the most informative, empathetic doc I’ve met in my 76 years. She not only listens to her patients, she advocates for them."
— LocalityBiz user review"My wife had a screening colonoscopy done at Monument Health. It was to be 0 copay... then we get a bill in the mail that it was upgraded to diagnostic which Blue Cross Blue Shield does not cover."
— Better Business Bureau complaint regarding Monument Health (Hospital/System)More clinics in Rapid City
Primary Care
Patients praise: providers who listen to concerns and advocate for patients · thorough, knowledgeable, and empathetic care.
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