Internal Medicine | Rapid City Medical | Primary Care
Internal Medicine • Rapid City, SD
Ratings by platform
- Momentary Labs: 3.2 out of 5 stars (for specific provider) (20 reviews (for specific provider))
- Vitals: variable; some individual providers rated highly, others lower (ranging from 2.3 to 4.8) (varies by provider)
What patients say
Patients praise
- high-quality clinical care from skilled and professional physicians
- doctors who are attentive, thorough, and take time to listen to patients
- friendly and caring attitude of nursing and medical staff members
- effective communication about treatment options in some instances
Common complaints
- frustration with billing processes and up-front payment requirements
- inconsistent experiences with administrative and front-desk staff
- complaints about poor responsiveness and professional conduct of some reception staff
- concerns regarding appointment availability and scheduling difficulties
- some reports of inadequate follow-up or lack of thoroughness in addressing health issues
In patients' words
"From the very start, the priority was money, not care... when leaving and trying to schedule a follow-up, we were once again told we had to pay another $120 up front... the receptionist we spoke with was abrasive, dismissive, and outright unprofessional."
— Patient review for Rapid City Medical Center Tower Road Clinic"Very little wait time. The nurses and the doctor were all very nice and very thorough. They get 10 stars from me."
— Yelp review for Rapid City Medical CenterMore clinics in Rapid City
Monument Health Rapid City Clinic, Flormann Street
Patients praise: high professional standard of care and clinical expertise · staff frequently described as kind, efficient, and friendly.
Primary Care
Patients praise: providers who listen to concerns and advocate for patients · thorough, knowledgeable, and empathetic care.
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