Ear, Nose, and Throat (ENT) - Rapid City Medical Center
Ear, Nose, and Throat (ENT) • Rapid City, SD
Ratings by platform
- Birdeye (West River Ear, Nose & Throat): 3.6/5 (87 reviews)
- WebMD (Dr. Troy Howard): 4.5/5 (20 ratings (9 reviews))
- US News (ENTs at Monument Health Rapid City Hospital): Patient Experience 5/5 (7 reviews)
What patients say
Patients praise
- Thorough/take time diagnosing complex ENT issues (sinus, ear problems, cochlear implants)
- Compassionate bedside manner and attentive listening
- Helpful, knowledgeable clinicians and straightforward care
- Improvements in symptoms after care/procedures
Common complaints
- Some patients report being dismissed quickly or feeling not adequately examined
- Concerns about inadequate examinations for certain cases (including pediatric/chronic sinus)
- Dissatisfaction with service details (e.g., pre-op instructions not provided until the day before surgery)
- Painful experiences without adequate comfort measures for procedures
- Lower overall clinic rating on at least one review platform
In patients' words
"“Patients frequently praise Dr. Troy Howard for his thorough approach… [and] his willingness to take time to properly diagnose complex problems involving sinus issues, ear problems, and cochlear implants.”"
— WebMD overview for Dr. Troy Howard"“Giving 0 stars wasn't an option… we were dismissed almost immediately.”"
— WebMD review excerpt for Dr. Troy Howard"“The only problem was that they didn't get the preoperating instructions to me until the day before surgery…”"
— MapQuest review for Rapid City Medical Center West River ENT"“It lasted about 35 minutes & all but about 3 minutes was excruciatingly painful. I would not do this again without conscious sedation”"
— Birdeye review for West River Ear, Nose & Throat"“West River ENT is welcoming and courteous from the start… He listened patiently… explained treatment options…”"
— Birdeye review for West River Ear, Nose & ThroatMore clinics in Rapid City
Ear, Nose and Throat - Monument Health Locations and Providers
Patients praise: Compassionate bedside manner · Thorough diagnostic approach.
Monument Health Rapid City Clinic, Flormann Street
Patients praise: high professional standard of care and clinical expertise · staff frequently described as kind, efficient, and friendly.
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