QUINCY-LINCARE
Durable Medical Equipment • Quincy, IL
Ratings by platform
- ComplaintsBoard, Yelp, Better Business Bureau (BBB), Trustpilot: Generally low across multiple platforms (e.g., 1.4/5 on ComplaintsBoard, 1.7/5 on Yelp, 1.5/5 on Trustpilot) (Hundreds of reviews and complaints aggregated globally/nationally)
What patients say
Patients praise
- Appreciation for the professionalism and friendliness of specific local staff members in Quincy
- Examples of prompt, helpful service from local technicians, such as same-day equipment exchange
- Acknowledgement that some local employees perform their jobs well despite wider company issues
Common complaints
- Difficulties reaching customer service and long hold times
- Persistent billing issues, including unexpected charges and unauthorized credit card use
- Unresolved complaints and poor communication with corporate support
- Disorganized logistics leading to delayed or incorrect medical supplies
- Frustrating experiences with automated phone systems and lack of live human interaction
In patients' words
"Nothing against the local employees. They are great. My problem is, I agreed to $15 a month for my equipment... Not $144 not $275 all at once."
— Yelp/MapQuest local review"The gentleman who came to my home was very helpful and friendly. I highly recommend this place."
— Loc8NearMe local review"If you like spending your day on hold, when trying to contact them, this company is for you. Spent hours on hold a few different times, trying to contact their billing dept... Never ever got anyone to answer the phone."
— BBB reviewMore clinics in Quincy
Family Practice | Quincy Medical Group
Patients praise: Highly praised family practice physicians (e.g., Dr. Seaman, Dr. Brink, Dr. Asbury) · Physicians described as caring, thorough, excellent listeners, and unhurried.
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