Pullman ReadyCare, Palouse Medical

Patients praise

• Some patients report positive, compassionate care from specific providers
• Appreciation for the office environment and staff friendliness when appointments go well
• Occasional reports of helpful and prompt responses from staff teams

Common complaints

• Rude, dismissive, or condescending behavior by medical providers and office staff
• Long wait times and difficulty scheduling appointments
• Perceived lack of thoroughness in examinations and diagnostic testing
• Administrative issues such as lost records, poor communication, and canceled appointments without notice
• Frustration with perceived poor quality of care compared to other local options