Provo Family Clinic - Wasatch Behavioral Health

Patients praise

• Effective therapeutic progress and positive clinical outcomes for some patients
• Helpful and kind front desk staff in some departments
• Access to affordable psychiatric care and services for Medicaid recipients
• Helpful, trauma-informed, and supportive environment for children and families in specific programs

Common complaints

• Long wait times for appointments and between sessions
• Perceived unprofessionalism or lack of empathy from some staff members
• Difficulty scheduling appointments, particularly due to high therapist turnover and limited availability
• Concerns regarding administrative, financial, and medication management processes
• Reports of feeling unheard or gaslit during therapy sessions