Vision Care - Outer Cape Health Services
Optometry • Provincetown, MA
Ratings by platform
- Birdeye (aggregating Google and other sources): 4.2/5 stars (198 reviews)
What patients say
Patients praise
- Some patients report high-quality clinical care from specific doctors and nurses
- Modern and clean facility environment
- Professional conduct by front desk staff in some specific interactions
- Accessibility of onsite pharmacy services
Common complaints
- Difficulty with phone communication and reaching staff
- Reports of long wait times for appointments and while at the facility
- Concerns regarding the referral process and lack of communication from staff
- Negative experiences with front desk and administrative billing/insurance policies
- General organizational challenges including staffing shortages and leadership turnover
In patients' words
"The nurses and doc were easy-going but thorough and prescribed meds that worked. Pharmacy was also right there... Overall it was a great experience."
— LocalityBiz user review"Interviews with Jefferson and five other patients at OCHS revealed a few common themes: appointments that are canceled at the last minute, referrals to specialists that languish, and extreme difficulty getting answers over the phone."
— The Provincetown Independent reporting"Due to it being the only medical facility this far out on the Cape, Outer Cape has no qualms making you wait 2+hrs to see a medical professional, even with an appointment."
— Yellow Pages/Helpyouachieve user reviewMore clinics in Provincetown
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Andrew Wang, MD at Outer Cape Health Services ...
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