Services » Optometry - Community Health Center of Cape Cod
Optometry • Provincetown, MA
Ratings by platform
- Birdeye: 3 out of 5 stars (31 reviews (for the general organization))
- Facebook: 88% recommend (51 reviews (for the general organization))
What patients say
Patients praise
- Accessible, affordable healthcare services for the community
- Reports of high-quality care from providers when patients are able to be seen
- Valued for providing essential services where alternatives are limited
Common complaints
- Significant challenges with administrative operations, including difficulties reaching staff by phone and scheduling appointments
- Reports of last-minute appointment cancellations and lapses in referral processing
- High employee turnover and concerns regarding management at associated health systems operating in the region
- Frustrations regarding billing policies and insurance coverage transparency
In patients' words
"Interviews with Jefferson and five other patients at OCHS revealed a few common themes: appointments that are canceled at the last minute, referrals to specialists that languish, and extreme difficulty getting answers over the phone."
— The Provincetown Independent"The doctors and most of the nurses are fine, when you get to see them. I have literally been keep waiting 5+ hours for a physical... The reception and administration are a joke."
— Birdeye ReviewMore clinics in Provincetown
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