Norco Inc. Medical
Durable Medical Equipment & Medical Supplies • Priest River, ID
Ratings by platform
- Trustpilot: 2.8 out of 5 stars (3 reviews)
- PissedConsumer: 2.0 out of 5 stars (3 reviews)
- Better Business Bureau: 1 out of 5 stars (example) (22 complaints in the last 3 years (BBB))
What patients say
Patients praise
- Helpful and knowledgeable staff in specific locations
- Effective customization and setup of medical equipment for patients
- Prompt and courteous service reported in some instances
Common complaints
- Difficulties with customer service, including long hold times and unresponsive staff
- Concerns regarding billing practices, including double billing, billing for deceased patients, and unexpected collections
- Frustrations with equipment rental models, perceived as high-cost or inflexible compared to outright purchase
- Challenges with coordinating re-orders and equipment delivery
In patients' words
"They have some of the worst customer service I've experienced. ... I was given a number to call for re-order I never talked to a human."
— PissedConsumer Review"My husband needed a wheel chair ... Mike M. came to the rehab center ... and cutomized a chair for his needs. ... I can not thank you enough."
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