Alpine Home Medical: Medical Supply Stores in Utah & Idaho
Durable Medical Equipment & Medical Supplies • Priest River, ID
Ratings by platform
- Birdeye (Idaho Falls location): 4.5 out of 5 stars (based on 764 reviews) (764 reviews)
- Birdeye (Vernal location): 4.6 out of 5 stars (based on 404 reviews) (404 reviews)
- Yelp (Salt Lake City location): 1.8 out of 5 stars (93 reviews)
- Facebook: 64% recommend (85 reviews)
What patients say
Patients praise
- some staff members described as knowledgeable or compassionate
- helpful service at the front desk for some customers
- convenient availability of in-stock medical equipment at certain locations
- positive experiences with equipment purchasing for some long-term users
Common complaints
- difficulties with the billing and accounting department
- challenges reaching customer service by phone, including being disconnected or long hold times
- reports of rude or unhelpful staff at certain locations
- concerns regarding responsiveness to inquiries and status updates on orders
- allegations of inconsistent pricing or billing errors compared to insurance agreements
In patients' words
"Billings is a mess. You can't tell what you are being billed for. If you call they can't answer. If you leave a message they will not call you back."
— Birdeye review"some of the people who work here are completely incompetent. absolutely the worst medical supply company"
— Yelp review"Been using them for several years now, and they have always been helpful, prices are fair, and they have always had what I needed in stock and ready to purchase. I would highly recommend!"
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