Optum Urology - Fishkill, NY
Urology • Poughkeepsie, NY
What patients say
Patients praise
- Some providers/directions reported as professional and caring (e.g., Dr. Grimaldi)
- Urology-related Birdeye profile shows high rating in at least one location (Optum Urology - Cortlandt Manor)
- Some reviews indicate good bedside manner/wait-time ratings in non-urology Optum Poughkeepsie urgent care listing
Common complaints
- Customer service and access problems reported broadly for Optum patients in Hudson Valley (wait times, appointment difficulty, phone system/call center)
- Billing issues reported (inaccurate/double billing, unexplained fees)
- Staffing/workflow and communication problems (prescription/access issues, staff mishandling paperwork, lack of responses)
- Lower ratings/negative patient experiences on some aggregated Optum Poughkeepsie reviews/pages
In patients' words
"“Ordalita De Castro… (Optum Urology - Cortlandt Manor) … 5.0 star rating with 9 reviews.”"
— Birdeye listing for Optum Urology - Cortlandt Manor"“Patients… are struggling with inaccurate medical bills, poor customer service and declining quality of care.”"
— lohud (survey said / Hudson Valley billing woes and declining care)More clinics in Poughkeepsie
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