Optum Urology - Fishkill, NY
Urology • Poughkeepsie, NY
Ratings by platform
- Birdeye (Premier Urology - Poughkeepsie, NY): 4.5 out of 5 (378 reviews)
- Vitals (Dr. Jason S. Krumholtz, Fishkill, NY): 3.9 out of 5 (17 ratings)
- Birdeye (Optum Urology - Cortlandt Manor): 5.0 out of 5 (9 reviews)
- Promallu (Optum Multi-Specialty - Poughkeepsie): 2.3 out of 5 (88 reviews)
- Zocdoc (Optum Poughkeepsie Urgent Care): 4.62 out of 5 (not provided in snippet)
What patients say
Patients praise
- Some providers/directions reported as professional and caring (e.g., Dr. Grimaldi)
- Urology-related Birdeye profile shows high rating in at least one location (Optum Urology - Cortlandt Manor)
- Some reviews indicate good bedside manner/wait-time ratings in non-urology Optum Poughkeepsie urgent care listing
Common complaints
- Customer service and access problems reported broadly for Optum patients in Hudson Valley (wait times, appointment difficulty, phone system/call center)
- Billing issues reported (inaccurate/double billing, unexplained fees)
- Staffing/workflow and communication problems (prescription/access issues, staff mishandling paperwork, lack of responses)
- Lower ratings/negative patient experiences on some aggregated Optum Poughkeepsie reviews/pages
In patients' words
"“Ordalita De Castro… (Optum Urology - Cortlandt Manor) … 5.0 star rating with 9 reviews.”"
— Birdeye listing for Optum Urology - Cortlandt Manor"“Patients… are struggling with inaccurate medical bills, poor customer service and declining quality of care.”"
— lohud (survey said / Hudson Valley billing woes and declining care)"“More than one-third of respondents said they’d experienced ‘serious customer service issues’… particularly with Optum’s centralized phone system… wait times that can extend to several hours.”"
— Times Union (Congressman Pat Ryan releases Optum Health survey results)"“Horrible… [shoddy care]… it’s been 4 days and 2 calls into office and STILL no response… I’ve never had such shoddy care.”"
— Promallu (Optum Multi-Specialty - Poughkeepsie aggregated reviews)"“It’s been over 4 months since my surgery and I am totally incontinent, pissing blood and puss… They lied to me.”"
— Birdeye (Premier Urology - Poughkeepsie) review excerptMore clinics in Poughkeepsie
Urology in the Hudson Valley - Premier Medical Group
Patients praise: Praise for medical expertise and diagnostic quality · Appreciation for compassionate and thorough physicians.
Susmitha Dhanyamraju, MD
Patients praise: Clear explanation of treatment options · Provider shows concern for patients.
Neurology in Poughkeepsie, NY - ProviderMatch - Northwell Health
Patients praise: Providers are described as knowledgeable, professional, and thorough · Staff are noted for being compassionate, kind, and excellent listeners.
Sims & Associates Podiatry | Podiatrist & Foot Doctor in ...
Patients praise: Highly professional, courteous, and friendly staff · Knowledgeable, thorough, and caring doctors with excellent bedside manner.
Plastic Surgery Center & Medical Spa | NYFACEMD - Oasis ...
Patients praise: Professional and caring staff · Exceptional patient care and clear communication during procedures.
Cardiology in Poughkeepsie, NY - ProviderMatch - Northwell Health
Patients praise: Doctors are frequently described as thorough, knowledgeable, and professional. · High patient satisfaction with communication and bedside manner, with providers often noted for listening and not rushing appointments..
Comparing your options?
Browse other Urology clinics, or filter by state and specialty to compare patient ratings.