Optum Urgent Care
Urgent Care • Poughkeepsie, NY
Ratings by platform
- Zocdoc: 4.62/5 (37 reviews)
- General aggregate rating sites: 3.1/5 (126 reviews)
- Yelp: 3.0/5 (2 reviews)
What patients say
Patients praise
- Positive patient feedback regarding the kindness and expertise of individual medical providers
- Appreciation for providers who discuss treatment options clearly
Common complaints
- Inaccurate or double billing, including persistent issues with refund processing
- Significant customer service difficulties interfering with patient care
- Perceived reduction in the quality of care and increased wait times
- Difficulty scheduling appointments or seeing preferred doctors
- Understaffing and administrative disorganization
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