Optum Urgent Care - Poughkeepsie, NY
Urgent Care • Poughkeepsie, NY
Ratings by platform
- Zocdoc: 4.62/5 (Zocdoc) (37 reviews)
- General aggregate rating sites: 3.1/5 (Aggregate across sources) (126-131 reviews)
- Yelp: 3.0/5 (Yelp) (2 reviews)
What patients say
Patients praise
- Positive patient feedback regarding the kindness and expertise of individual medical providers
- Appreciation for providers who discuss treatment options clearly
Common complaints
- Inaccurate or double billing, including persistent issues with refund processing
- Significant customer service difficulties interfering with patient care
- Perceived reduction in the quality of care and increased wait times
- Difficulty scheduling appointments or seeing preferred doctors
- Understaffing and administrative disorganization
In patients' words
"I have been dealing with billing issues for over a year which started with my pregnancy. I am still waiting for a $660 refund from January of last year, where Optum kept billing my insurance incorrectly. It’s exhausting."
— Catherine Zagoreos, Poughkeepsie patient (via MidHudson News)"I love the providers that I see at Optum. They are kind, and always do their best to discuss treatment options with me so I can make informed decision regarding my health."
— Middletown Optum patient (via MidHudson News)More clinics in Poughkeepsie
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