Southcoast Health Pulmonary
Pulmonology • Portsmouth, RI
Ratings by platform
- Southcoast Health official physician profiles: 4.9/5.0 average across multiple physicians (Hundreds of aggregated reviews (e.g., 285 for Dr. Sousa, 264 for Dr. Mateo))
What patients say
Patients praise
- Highly knowledgeable and professional physicians
- Providers noted for listening carefully and taking time with patients
- Compassionate and thorough bedside manner
- Efficient and friendly office support staff reported by many patients
- Recognition for 'explains things' performance metrics
Common complaints
- Perceived decline in office efficiency and communication over time
- Occasional reports of feeling unheard or talked down to by specific providers
- Concerns regarding the use of call centers causing confusion
In patients' words
"Dr. Sousa listens carefully and reviews all tests etc with me .He is kind and patient man. the best"
— Southcoast Health Patient Review (Dr. Daniel Sousa)"Dr. Mateo was wonderful. So thorough, so kind, so interested. I felt like he really cared about me."
— Southcoast Health Patient Review (Dr. Hector Mateo)"What used to be an efficient, caring and communicative office has gone down hill... outsourcing to call centers adds more confusion."
— LocalityBiz Review (Southcoast Health Pulmonary)More clinics in Portsmouth
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