Primary Care
Primary Care • Portland, OR
Ratings by platform
- Birdeye (OHSU Primary Care Clinic, Richmond): 3.1/5 (184 reviews)
- Birdeye (Providence Primary Care - Southeast Portland): 2.6/5 (54 reviews)
- WebMD (Dr. Megan Smith): Not explicitly stated (overwhelmingly positive) (227 ratings / 214 reviews)
- Healthgrades (Dr. Kristin Kocher): 5.0/5 (228 ratings / 218 reviews)
- WebMD (Dr. Sandra Iloka): 5.0/5 (188 ratings / 187 reviews)
What patients say
Patients praise
- Many individual physicians are highly praised for being excellent listeners and showing compassion
- Long-term patient relationships (decades-long in some cases) reflecting strong trust in specific providers
- Effective, timely, and knowledgeable clinical care during acute health episodes
- Efficient and professional bedside manner when experienced with specific, favored doctors
Common complaints
- Difficulties in scheduling appointments and reaching staff by phone
- Long wait times to get an appointment or during clinic visits
- Complaints about rude, dismissive, or unprofessional support staff interactions
- Perceived lack of communication, poor follow-up on labs or messages, and administrative failures
- Frustration with online portal limitations and phone trees
In patients' words
"I love my care team. Absolutely without a doubt. I loathe trying to make an appointment here. I hate it so much that I put off calling because you can only make one kind of appointment online, which is so stupid considering how much you can do online."
— LocalityBiz (NW Primary Care - Sellwood)"The staff were extremely rude, unprofessional, and completely lacking in basic respect or empathy. When I asked to speak with the clinic manager about my concerns, I was bluntly told to “take it up with the Providence complaint line.”"
— LocalityBiz (Providence Primary Care - St. Vincent)"Dr Kocher has given me excellent care for many years. She is knowledgeable, compassionate and I trust her 100% . I am beyond grateful to have her as my Primary Physician!!!"
— Healthgrades (Dr. Kristin Kocher)More clinics in Portland
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