Northern Light Mercy Laboratory
Laboratory Services • Portland, ME
Ratings by platform
- CMS HCAHPS/Momentary Labs: 4 out of 5 stars (based on HCAHPS data) (649 patients (in referenced dataset))
- Vivian Health: 4.9 out of 5 stars (7 reviews)
What patients say
Patients praise
- Generally efficient and welcoming environment for laboratory services (often referenced via NorDx)
- Strong nurse and doctor communication scores
- High patient willingness to recommend the facility (often reported at 85%+)
- Effective and compassionate care reported in patient ratings
Common complaints
- Occasional dissatisfaction regarding medication refill processes and administrative responsiveness
- Mixed feedback on hospital cleanliness compared to national averages
In patients' words
"We chose Mercy Hospital at Riverside and our experience was EXCELLENT 5 STAR QUALITY !! From the security guards, the initial contact interviewer, the triage ..."
— Yelp review"I've gone days and weeks without refills for medications they put me on. ... Everytime I need a refill it's a problem and when you call up and ask about it your given a attitude."
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