MaineHealth Laboratory Services
Laboratory Services • Portland, ME
Ratings by platform
- Momentary Labs (CMS HCAHPS data): 3 out of 5 stars (based on 514 HCAHPS patient surveys) (514)
- Yelp (MaineHealth brand): 2.4 out of 5 stars (112)
- Birdeye (MaineHealth Access To Care, Portland): 3.2 out of 5 stars (55)
What patients say
Patients praise
- Helpful and supportive staff in specific departments
- Fast service for some emergency cases
- Competent nursing care reported by some patients
Common complaints
- Long wait times, particularly in emergency and lab settings
- Dissatisfaction with billing and coding processes leading to collection issues
- Reports of poor communication between staff and patients
- Mixed feedback regarding staff demeanor, including reports of rude interactions
- Concerns about facility cleanliness in certain areas
In patients' words
"Absolutely the worst medical experience in my life! Waiting time is unbelievably long."
— Virtuous Reviews"Charged for medical services I did not receive one year after paying my bill... I have sent my bank statements and proof of payment."
— Better Business Bureau"I owe the staff at MMC so much love and gratitude for taking care of me for my surgery last November. They all rock from my surgeon to my nursing team."
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