Springfield Urgent Care
Urgent Care • Pontiac, MI
Ratings by platform
- Springfield Urgent Care website (internal): 4.9/5
- Harbor Pines Walk-In Clinic (various): 1/5
What patients say
Patients praise
- Efficient service and quick check-in process
- Friendly, compassionate, and professional medical staff
- Convenient options for online appointments and walk-ins
- Ability to handle diagnostics (X-rays/labs) on-site
- Helpful and empathetic care during visits
Common complaints
- Long wait times
- Facility cleanliness issues (dirty floors/surfaces)
- Unprofessional or rude staff behavior in some instances
- Issues with follow-up communication regarding test results
- Frustration over changing clinic policies not clearly communicated
In patients' words
"From the receptionist to the care provided, absolutely phenomenal. Thank you so much."
— Google Review for Get Well Urgent Care of Pontiac"Dirty. Rude. Long wait times. Unprofessional staff. Everyone else needs a lesson in customer service skills."
— Patient review of Harbor Pines Walk-In Clinic"My only issue with this place is the floors are always so dirty. I’ve been here multiple times with family and each time the floor has been nasty."
— Patient review of Get Well Urgent Care of Pontiac"By far the best Urgent Care I’ve ever been too. First, the employees are amazing and full of positivity. They know what they are doing and get stuff done."
— Patient review of Springfield Urgent CareMore clinics in Pontiac
Get Well Urgent Care
Patients praise: Friendly and compassionate staff and medical assistants · Efficient and fast service in some experiences.
Healthline Pharmacy
Patients praise: Fast prescription filling and short wait times · Knowledgeable, professional, and friendly pharmacist and staff.
Associated Obstetrics and Gynecology
Patients praise: Compassionate and attentive care from some providers · Patients feeling comfortable, heard, and seen during appointments.
Pain Clinic of Michigan
Patients praise: knowledgeable and caring doctors/medical staff · effective treatment for chronic pain for many patients.
Trinity Health Academic Obstetrics & Gynecology
Patients praise: Patient-centered care · High-quality care from residents and attending physicians.
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