Pomona Valley Optometry - Home
Vision • Pomona, CA
Ratings by platform
- Yelp/Yahoo Local: 4.5/5 (Approx. 50 reviews on major platforms)
What patients say
Patients praise
- Friendly, professional, and welcoming staff
- Doctors are described as attentive, thorough, and informative, taking time to address patient concerns
- Efficient and clean office environment
- Long-standing positive relationships with the practice and doctors
Common complaints
- Occasional reports of condescending or unhelpful behavior from office staff regarding insurance benefits explanation
- Mixed experiences noted by some long-term patients regarding staff interactions
In patients' words
"The optometrist took the time to make sure my contacts were comfortable and fit perfectly, and explained everything clearly. The staff was..."
— Viviana A. (Yahoo/Yelp review)"I recently had a bad experience with some staff when I was trying to understand my insurance... they couldn’t and they became very condescending and rude."
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