Mental Health and Wellness - Pocatello - Portneuf Medical Center
Mental Health Counseling • Pocatello, ID
Ratings by platform
- Rehab.com (Behavioral Health): 2.67/5 (9 reviews)
- Addiction Helpline America (Behavioral Health): 2.7/5 (9 reviews)
- Addiction Resource (Behavioral Health): 8.7/10
- Healthgrades/Medicare (General Hospital): 65% (recommendation rate) (967 total hospital surveys)
What patients say
Patients praise
- Comprehensive range of mental health services and treatment modalities
- Helpful and knowledgeable individual providers mentioned in some reviews
- High ratings for discharge information clarity
Common complaints
- Billing and collections process concerns
- Patient rights and abuse/harassment concerns in behavioral health units
- Lower than national average patient experience scores in certain categories
- General hospital staff responsiveness and communication challenges
In patients' words
"Pourtneuf medical center has sent me to collections twice over an $81.49 charge. That bill was paid in September 2022."
— Better Business Bureau complaint"Took excellent care of our young girl, very knowledgeable and caring, highly recommended!!!"
— Healthgrades review for a provider at Portneuf Medical CenterMore clinics in Pocatello
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