Quest Diagnostics
Laboratory Services • Plymouth, MA
Ratings by platform
- ComplaintsBoard: 1.3/5 (7 reviews)
- Boston Consumers' Checkbook (10 reviews)
What patients say
Patients praise
- Some experiences note efficient and pleasant technicians
- Convenient appointment availability at certain locations
Common complaints
- Poor customer service and unprofessional staff interactions
- Billing issues and difficulty with insurance coordination
- Incomplete test processing or failure to perform ordered tests
- Long wait times or issues with appointment scheduling/management
- Frustration with website and lack of direct human communication options
In patients' words
"They do not listen! They do not care! Horrible experience. Second time I went for blood work and got only 1/2 of the requested tests."
— Yelp review for Quest Diagnostics Plymouth"They fail to pass on claims to secondary providers and take payments from the credit card they have on file for you. They say they are not mandated to pass on claims to secondary providers."
— ConsumerAffairs review for Quest DiagnosticsMore clinics in Plymouth
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