Baylor Scott & White Urgent Care+ Plano
Urgent Care • Plano, TX
Ratings by platform
- Solv Health: 4.7 out of 5 stars (5,766 ratings (with 1,192 reviews))
- UrgentCareMap: 4.4 out of 5 stars (1,325 reviews)
What patients say
Patients praise
- easy and efficient online appointment scheduling
- friendly and compassionate nursing and concierge staff
- thorough and professional care from specific providers
- quick turnaround for minor injuries and routine issues
Common complaints
- reports of incorrect or missed diagnoses
- frustration with prescription processing and follow-up communication
- inconsistent staff friendliness and professionalism at the front desk
- complaints about long wait times
- difficulty with billing or administrative tasks like detailed receipts
In patients' words
"Scheduling was super easy. I was able to be seen pretty soon. The staff was really nice and friendly. It was an unpleasant issue to deal with, but the staff was pretty good with making the discomfort feel not as big."
— Solv Health review"Extremely frustrated. The provider stated she would send in a prescription for antibiotics and failed to do so. Now they are telling me there's nothing they can do because she doesn't return to..."
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