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Plano – Baylor Heart Hospital
Cardiology • Plano, TX
Ratings by platform
- CMS HCAHPS (reported via Momentary Labs): 4 out of 5 stars (overall CMS HCAHPS) (1,845 surveys (CMS HCAHPS))
- US News & World Report: 5 out of 5 (Patient Experience Score) (Not explicitly stated total)
- Facebook: 96% recommend rate (833 reviews)
- SafeHospitals USA: 7.3/10 (Safety Score) (N/A)
What patients say
Patients praise
- High patient recommendation rates (approx. 90-96%)
- Strong communication from nurses and doctors
- Clean, quiet, and well-maintained facilities
- Efficient and professional staff experiences
Common complaints
- Occasional concerns regarding specific ER triage or diagnostic experiences
- Isolated reports of perceived dismissiveness or dissatisfaction with treatment plans
In patients' words
"From the moment I dropped off my car to being walked back out the door, the service was wonderful."
— MapQuest user review"The facility was amazing and the staff was so wonderful. This was my second visit here... I would be happy here."
— Reddit user commentMore clinics in Plano
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