Baylor Scott & White The Heart Hospital – Plano
Cardiology • Plano, TX
Ratings by platform
- CMS HCAHPS data: 4 out of 5 stars (overall patient satisfaction) (1,845 completed surveys)
- Facebook: 96% recommend (833 reviews)
- Healthgrades: 89% would recommend (Not explicitly provided)
What patients say
Patients praise
- High overall patient satisfaction and recommendation rates
- Effective and timely care, particularly regarding nursing and doctor communication
- Facility cleanliness and quietness
- Positive experiences with individual providers
Common complaints
- Allegations of surgical complications, delayed post-operative care, or inadequate monitoring
- Specific reports of rude, insensitive, or unhelpful administrative/staff communication
- Concerns regarding hospital-acquired infection (HAI) benchmarks in some datasets
In patients' words
"Dr. Gottlieb embodies the qualities of an excellent practitioner- intelligent, compassionate, empathetic, and wise... I thank him and his staff for improving my quality of life."
— Healthgrades reviewer"The absolute worse experience... I spoke with the 2 assistants at the desk who were extremely rude. I was hung up on by Nadia bc I told her her attitude was horrible!"
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