Drug Rehab & Opioid Treatment Program (OTP) in Pittsburgh, PA
Substance Abuse Clinics • Pittsburgh, PA
Ratings by platform
- Birdeye (Crossroads Treatment Center): 4.6/5 stars (507 reviews) (507 reviews)
- Rehab.com / Birdeye (Journey Healthcare): 4.2-4.4/5 stars (48-68 reviews)
- Rehab.com (Pittsburgh Comprehensive Treatment Center): 3.5/5 stars (37 reviews)
What patients say
Patients praise
- High patient satisfaction regarding the accessibility and effectiveness of medication-assisted treatment (MAT)
- Compassionate, supportive, and knowledgeable staff at specific facilities
- Convenient and relatively quick intake processes at certain outpatient centers
- Positive recovery outcomes, with many patients reporting stabilization and improved quality of life
Common complaints
- Administrative and scheduling inefficiencies, such as difficulty reaching staff, long waits for appointments, and communication breakdowns
- Concerns regarding billing practices, including unexpected fees or challenges with insurance coverage
- Facility maintenance issues, including reports of poor sanitary conditions or structural disrepair in some centers
- Inconsistent patient care experiences, ranging from praise for some staff to reports of dismissive or unprofessional behavior
- Regulatory non-compliance findings in some facilities, such as improper documentation or failures to meet health and safety standards
In patients' words
"My experience was very professional and relatively quick and Dr Cohen very knowledgeable and helpful, he listened to me and also answered my questions, I really appreciate that."
— Birdeye user review for Crossroads Treatment Center"The lack of communication and care that comes from these people is insane... Management and owners don’t seem to care and really just want your money it seems like."
— Rehab.com user review for Journey Healthcare"I DO NOT recommend this place to anyone, health wise there is black mold growing on the walls covered by paint, some showers dont have adequate shower heads and lack of pressure."
— BBB customer review for DreamLife RecoveryMore clinics in Pittsburgh
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