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Preferred Primary Care Physicians

Primary Care • Pittsburgh, PA

★★★★☆4.0/528 reviews across 4 platforms

Ratings by platform

  • Vitals (practice)
  • Yelp (9 reviews)
  • WebMD: 4.0/5 (19 reviews)
  • Healthgrades

What patients say

Patients praise

  • Doctors and staff are described as kind, pleasant, and helpful
  • Patients report good communication/listening and spending time to address concerns
  • Positive mentions of staff responsiveness and appointments
  • Positive trust/bedside manner for ongoing primary care

Common complaints

  • Rudeness/unpleasant front staff or office personnel
  • Not enough time/rushing through visits; not listening
  • Concerns dismissed or blamed on anxiety/depression
  • Poor customer service/callback issues and missed follow-up

In patients' words

"“Always excellent service from the doctor and staff.”"

— Birdeye/Google review for Preferred Primary Care Physicians (565 reviews)

"“Staff very pleasant, answered all my questions, and didn't have to wait long.”"

— Birdeye/Google review for Preferred Primary Care Physicians (314 reviews)

"“I have called the main number several times and left messages and NO ONE calls back, terrible customer service!!”"

— Birdeye/Google review for Prefered Primary Care Physicians Inc (279 reviews)

"“Dr. Rozen spends no time with you during your appointment… office staff was rude on top of it.”"

— Healthgrades review for Dr. Shari Rozen

"“Doesn’t care about patients concerns or well being. Incompetent and negligent… STAY AWAY!!!”"

— Vitals review for Dr. Christopher G. Koman

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6][7][8].

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