UPMC: #1 Ranked Hospital in Pittsburgh
Multi-Specialty Clinics • Pittsburgh, PA
Ratings by platform
- Birdeye (UPMC Shadyside): 3.5 out of 5 stars (418 reviews)
- Birdeye (UPMC Western Psychiatric Hospital): 2.0 out of 5 stars (379 reviews)
- U.S. Centers for Medicare & Medicaid Services (UPMC Presbyterian Shadyside): 3 out of 5 (Overall CMS Rating) (5,280 surveys used for HCAHPS data)
What patients say
Patients praise
- Consistently ranked #1 hospital in Pittsburgh by U.S. News & World Report
- Strong clinical reputation as a major teaching and research hospital system
- Majority of patients willing to recommend the facility according to some standardized surveys
Common complaints
- Concerns regarding communication and staff responsiveness
- Difficulties navigating billing, insurance, and administrative processes
- Complaints about long wait times and scheduling issues in emergency departments and outpatient clinics
- Reports of perceived lack of compassion or inadequate medical attention
In patients' words
"Lab results are back for an hour now. All i need is an iv antibiotic. Dr no where to be found. Its pathetic."
— Birdeye (UPMC Shadyside) review"The Er is filled with employees on their cellphones... they dont care. They really dont."
— Birdeye (UPMC Western Psychiatric Hospital) review"Competence is NOT their middle name... what I haven't figured out is how to navigate the misinformation."
— Better Business Bureau (UPMC Health Plan) reviewMore clinics in Pittsburgh
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