Banner Urgent Care: Find an Urgent Care Near You
Urgent Care • Phoenix, AZ
Ratings by platform
- Birdeye (Aggregate of Google/Facebook): 4.2 out of 5 stars (1,664 reviews)
- Birdeye (Google): 4.4 out of 5 stars (767 reviews)
- Apple Maps: 3.5 out of 5 stars (19 reviews)
- Better Business Bureau (BBB): F rating (5 complaints in last 3 years)
What patients say
Patients praise
- Ease and convenience of online appointment scheduling
- Friendly, courteous, and efficient staff in many instances
- Clean and welcoming facility environments
- Professional and empathetic care from specific medical providers
- Ability to get appointments in a timely manner
Common complaints
- Billing and insurance processing complications, including failure to submit claims to insurance providers and persistent billing errors
- Long wait times and delays in patient intake
- Perceived lack of thoroughness in medical evaluations or perceived dismissiveness from medical staff
- Inconvenience or dissatisfaction with staff behavior/policies
In patients' words
"The staff are friendly and efficient. Dr. Huston was thorough in his exam and follow up."
— Birdeye review"I am absolutely frustrated with this billing process and I will never go to a banner urgent Care ever again because of this ridiculous billing process. Their billing department is absolutely incompetent."
— Better Business Bureau complaint"Patients praise the efficient and quick appointments, with minimal wait times. The clinic offers a wide range of services... Patients appreciate the knowledgeable and empathetic healthcare workers."
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