Primary Care Services | Valleywise Health
Primary Care • Phoenix, AZ
Ratings by platform
- NutriFinder (McDowell Center): 4.1/5 (137)
- Birdeye (West Maryvale): 2.6/5 (43)
- Birdeye (Behavioral Health Center): 2.4/5 (193)
- Birdeye (Medical Center): 2.9/5 (976)
- Momentary Labs (CMS HCAHPS data): 2/5 stars (584)
What patients say
Patients praise
- Compassionate and quality care from providers
- Availability of multi-lingual staff
- Convenient location and range of services (e.g., pharmacy)
- Clean facilities in some locations
Common complaints
- Difficulty reaching staff by phone or via MyChart messaging
- Issues with administrative processes (e.g., referral faxing, appointment scheduling)
- Rude or unprofessional behavior from front-desk and reception staff
- Long wait times and crowded facilities
- Concerns regarding billing practices and unexpected charges
In patients' words
"My primary care doctor is fine, but I have an issue with Valleywise wanting to do everything in-house. They are not like a normal PCP in this regard. The front office is absolutely stupefied by sending orders to other places."
— LocalityBiz (Comprehensive Health Center)"At this point all I can say is this place is about money and greed. If you want to make comments in mychart also comment that you are incompetent to treat me like a human!"
— NutriFinder (McDowell Center)"Valleywise Community Health Center in North Phoenix offers convenient, compassionate, and exceptional care. The center provides a range of services... Patients appreciate the friendly and professional staff."
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