Southwest Kidney Institute | Expert Kidney Care In Arizona
Nephrology • Phoenix, AZ
Ratings by platform
- Yelp (Phoenix): 21 reviews (rating not explicitly shown in snippet) (21)
- Birdeye (Phoenix): 4.9 (22)
- Yelp (brand page / customer service): 2.2 (71 total reviews)
- Trustpilot: TrustScore 2.5 out of 5 (6 reviews)
- Birdeye (Sun City): 5.0 (208)
What patients say
Patients praise
- Caring, knowledgeable clinicians and good explanations
- Courteous, friendly, and helpful staff
- Thorough visits with patients not feeling rushed
- Positive experiences with specific providers (e.g., Shelby Klein / Dr. Rajpal)
- Good guidance through care and attentive follow-up
Common complaints
- Difficulty reaching the office / problems with phone access
- Staffing and operational issues (including appointment disruptions and long waits)
- Billing or administrative problems (e.g., overcharging/poor handling)
- Delays or failures to upload/test results to portals and communicate them
- Concerns about care quality or mismanagement of conditions/labs
In patients' words
"“Not being able to access the office you need to go to! If you try to call, they hive you a generic number…”"
— Yelp (Phoenix)"“Southwest Kidney Institute has a 4.9 star rating with 22 reviews.”"
— Birdeye (Phoenix)"“Customer service is THE WORST! Getting thru to speak with a human is an extended…”"
— Yelp brand page / customer service (swkidney.com)"“Doctor's failure put my health at risk”"
— Trustpilot review page (swkidney.com)"“Southwest kidney has been wonderful for my wife's health… and the entire staff couldn't do more to guide us…”"
— Birdeye (Sun City)More clinics in Phoenix
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