Community Behavioral Health – Philadelphia's Mental ...
Psychology • Philadelphia, PA
Ratings by platform
- Rehab.com / Google Reviews aggregation: 2.69/5 (39 reviews)
What patients say
Patients praise
- Overall member satisfaction consistently meets or exceeds the 85% threshold goal in annual surveys (e.g., 87.8% in 2024 reporting)
- Efficiency in resolving complaints, with high resolution rates within required timelines (e.g., 99.7% of complaints resolved within 30 days in certain reports)
- Some members report smooth experiences with intake and helpful, passionate staff when successfully connected
Common complaints
- Concerns regarding quality of care, which remains the largest category of complaint despite overall satisfaction targets being met
- Reports of unprofessional, rude, or impatient communication from staff during service intake or scheduling
- Audit findings citing non-compliance with federal and state requirements for prior authorization denials
- Historical concerns from city audits regarding administrative oversight and accountability
In patients' words
"Only called to set up the BH side of things but it went so unbelievably smoothly! ... I was treated with human decency, so big props to Destiny for being great at their job!!"
— Rehab.com (User Review)"I just called to schedule an appointment, the representative ... was unprofessional, rude, impatient then claimed my phone went 'in and out'."
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