Community Behavioral Health – Philadelphia's Mental Wellness ...
Behavioral Health • Philadelphia, PA
Ratings by platform
- Rehab.com / Google Reviews: 2.69 / 5 (39 reviews)
What patients say
Patients praise
- Helpful, professional service experiences reported by some members
- Reported overall member satisfaction rates of 85.3% in recent surveys
- High satisfaction rates (93%) in provider satisfaction surveys
- Access to a wide network of behavioral health providers
Common complaints
- Complaints regarding unprofessional, rude, or impatient customer service by phone representatives
- Internal reports identifying "quality of care" as the largest category of member complaints
- Audit findings noting non-compliance with requirements for prior authorization denials
- Historical reports of lack of oversight and accountability in operations
In patients' words
"He was unprofessional, rude, impatient then claimed my phone went "in and out". When I requested a manager as well as the next representative on call magically he could hear me just fine. He sounded under the influence or tired."
— Rehab.com review"Only called to set up the BH side of things but it went so unbelievably smoothly! ... I was given more helpful information than I was even requesting, and I was treated with human decency."
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