Occupational Health Clinics
Occupational Medicine • Phenix City, AL
Ratings by platform
- Birdeye (Dr. RC MD): 2.8/5 (73)
- Birdeye (Susie E. Allen Health Center): 2.9/5 (27)
What patients say
Patients praise
- Knowledgeable and attentive doctors who listen to patient concerns
- Friendly and helpful staff in some interactions
- Clean and well-maintained facility environments
Common complaints
- Poor front desk customer service, including excessive hold times and unresponsive communication
- Rude or unprofessional behavior from office staff
- Long wait times for scheduled appointments
- Harsh or insensitive delivery of medical information by staff/nurses
In patients' words
"I’m extremely disappointed with the customer service I received from the front desk staff at this office... One receptionist even disconnected the call, and when I called back, I was again placed on hold with no resolution."
— LocalityBiz (Jacksons Point of Light Family Medicine)"Honestly I was put off a little when I first got there. But after interacting with their staff, nurse, and doctor I was very pleased with my visit. They were all extremely nice, and easy to speak to."
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