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Primary Care in Pflugerville, TX

Primary Care • Pflugerville, TX

What patients say

Patients praise

  • Physicians are frequently praised for being knowledgeable, thorough, professional, and compassionate
  • Many patients appreciate providers who take the time to listen to their health concerns and explain conditions or results clearly
  • Clinics are often described as clean, modern, and well-equipped
  • Staff (nurses and medical assistants) are often highlighted as courteous, helpful, and skilled
  • Some clinics are commended for offering convenient scheduling and same-day or next-day appointments

Common complaints

  • Occasional reports of rude or dismissive front office staff or administrative personnel
  • Some complaints regarding doctors being rushed, lacking compassion, or not listening to patient concerns during appointments
  • Issues with billing, appointment scheduling, and communication regarding charges
  • Occasional difficulty in scheduling timely appointments or concerns about administrative policies like no-show fees

In patients' words

"Dr. Hernandez is a very caring doctor who listens to any concerns I may have."

— WebMD Patient Review

"She seemed more concerned about the coding of the appointment than about my health. Refused to listen to all my health concerns."

— Healthgrades Patient Review

"My primary Dr is Shane Keller. Very nice Dr that actually listens and diagnoses accordingly."

— Unilocal Patient Review

"The doctors here are beyond your expectations... My primary care doctor is here, and I would see no other."

— Unilocal Patient Review

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6][7].

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