Primary Care: A Patient-Centered, Team Approach | Carle.org
Primary Care • Peoria, IL
Ratings by platform
- WebMD Care: 2.5 out of 5 stars (9 reviews)
- Healthgrades: 4.4 out of 5 stars (14 reviews)
What patients say
Patients praise
- Some patients report wonderful, caring, and attentive providers and nursing staff
- Appreciation for the team-based care approach and access to comprehensive support (e.g., social workers, pharmacists, dietitians)
- Positive experiences with direct primary care models offering better access and more personal time
- Ease of online appointment scheduling and availability of diverse specialties
Common complaints
- Perceived lack of organization and communication snafus
- Reports of rude, condescending, or arrogant staff and provider bedside manners
- Difficulties in accessing timely appointments and long wait times for simple procedures
- Complaints about billing and unexpected cost increases following system changes
- Concerns regarding the scope of services provided at some locations
In patients' words
"Rude, impatient, arrogant. Doesnt wish to communicate with patient . Wont go back!"
— WebMD Review of Dr. David Tennant"Dr Lizer is the BEST. Cares for each patient100%"
— Healthgrades Review of Dr. Robert Lizer"Had a physician cancel on the day of my appointment. Regrettably, they couldn't contact me by phone. The concept of contacting me through the app they insisted I use for communication with Carle was overlooked."
— LocalityBiz Review of Carle Health Methodist Atrium Medical Office CenterMore clinics in Peoria
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