Lourdes Family Medicine
Primary Care • Pasco, WA
What patients say
Patients praise
- Many physicians are rated highly for bedside manner, listening skills, and professional competence
- Efficiency in prescription management and appointment scheduling mentioned by some patients
- Personalized care and willingness to involve patients in decision-making processes
- Bilingual (English/Spanish) services available with some providers, facilitating better communication
Common complaints
- Reports of rude or unprofessional behavior by administrative and front-desk staff
- Difficulty scheduling appointments or reaching the office via phone
- Frustration with late policies and restrictive office rules (e.g., visitor policies)
- Occasional complaints regarding communication issues with physicians or perceived lack of compassion
In patients' words
"Dr. Hornell definitely exceeded my expectations. Great caring wise doctor."
— Healthgrades user review"Terrible receptionist. We will be going elsewhere for our daughter’s pediatrician simply for her rude and unprofessional behavior."
— Birdeye user review for Kadlec Primary Care"Dr. Gloria is a very informed and kind physician. She not only acts concerned, but is very obviously concerned and listens attentively."
— Healthgrades user review"I call and call for weeks. Everyday I’m on hold for hours to schedule an appointment for one of my kids. If you want proper care go to a place that actually uses their phone."
— Birdeye user review for Miramar Health CenterMore clinics in Pasco
Kadlec Clinic - Pasco Primary Care - Providence
Patients praise: Compassionate and attentive care from several specific providers · Convenient location with onsite lab and diagnostic imaging services.
Hansen Family Dental
Patients praise: friendly and polite staff · efficient and professional service.
Kadlec ExpressCare at Walgreens
Patients praise: High efficiency and minimal wait times for scheduled visits · Convenient online scheduling for same-day appointments.
Sound Audiology & Hearing Aids
Patients praise: Professional and amazing staff/doctors · Helpful and detail-oriented customer service.
Sound Audiology & Hearing Aids
Patients praise: Helpful and friendly staff · Expert/amazing doctors of audiology.
Lourdes Internal Medicine & Primary Care
Patients praise: Attentive and thorough bedside manner · Compassionate and respectful communication.
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