Surgical Services & General Surgery | Pasco, WA
General Surgery • Pasco, WA
Ratings by platform
- Healthgrades (Dr. Garrett Pool): 5.0 out of 5 (2 reviews)
- Vitals/WebMD (Dr. Steven Kincaid): 4.4 - 4.5 out of 5 (11-12 reviews)
- Birdeye (Kadlec Clinic - General & Colorectal Surgery): 2.5 out of 5 (15 reviews)
- Birdeye (Kadlec Primary Care Clinic - Pasco): 2.6 out of 5 (58 reviews)
- Momentary (Trios Health): 3 out of 5 (590 surveys)
- WebMD (Dr. Leandro Cabanilla): 5.0 out of 5 (5 reviews)
What patients say
Patients praise
- High satisfaction with surgical outcomes and the clinical competence of individual surgeons
- Patients felt listened to, respected, and thoroughly examined by specific surgeons
- Effective communication from doctors regarding conditions and treatment options
- Personalized care and professionalism of certain surgeons compared to administrative staff
Common complaints
- Staff communication issues and unprofessionalism (specifically front desk and medical assistants)
- Scheduling difficulties, including long wait times, failure to receive records, and errors in prescriptions
- Patient concerns regarding lack of clear information post-surgery or regarding treatment plans
- Some patients reported feeling dismissed or rushed during appointments
In patients' words
"Have had six surgeries and Dr Kincaid has been the #1. Professional, accurate surgeon, yet has the manner of a family doctor."
— Vitals Review"She never gave up on me... I lived because of Dr. Thayer. She is AMAZING."
— WebMD Review"The CMA staff are extremely rude and unprofessional. I’ve been left in dark with information regarding my entire scheduled surgery..."
— Birdeye Review (Kadlec Clinic)More clinics in Pasco
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