Northwestern Medicine Primary Care Lake Forest
Internal Medicine • Park Forest, IL
What patients say
Patients praise
- Some physicians are highly rated by patients (many individual doctor profiles show high ratings)
- Facility amenities such as valet parking are appreciated
- General hospital patient experience ratings are often above national or state averages (e.g., 77-88% recommendation rates in some reports)
- Effortless check-in process noted by some patients for primary care visits
Common complaints
- Inefficient administrative staff and difficulties scheduling appointments
- Issues with prescription refill requests via the patient portal
- Long wait times for appointments and in urgent care/ER settings
- Negative interactions with nursing or front-desk staff regarding professionalism and responsiveness
- Perceived lack of attentiveness to patient pain or medical concerns
In patients' words
"I have not been able to get an appointment there since last year because the administrative staff there is so inefficient. Today they cancelled my appointment because I did not answer a call yesterday to confirm insurance details."
— Birdeye review of Primary Care at Lake Forest Hospital"While my doctor was excellent, Sharon’s care was unacceptable... She appeared indifferent to my pain and was slow to respond to calls or check in."
— Birdeye review of Lake Forest HospitalMore clinics in Park Forest
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