Stanford Health Care Specialty Pharmacy
Pharmacy • Palo Alto, CA
Ratings by platform
- BirdEye: 3 out of 5 stars (11 reviews)
- ComplaintsBoard: 1.5 out of 5 stars (for the broader organization) (54 complaints (broader organization))
What patients say
Patients praise
- convenient access to specialty medications
- aims to improve patient outcomes
Common complaints
- poor customer service skills
- ineffective complaint resolution process
- billing issues and surprise bills
- lack of care or concern
- communication issues
In patients' words
"only 12% of 54 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints."
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