Pediatrics - Ravenswood Family Health Network
Pediatrics • Palo Alto, CA
Ratings by platform
- Apple Maps, Yelp, and various medical review aggregators.: Low to mixed ratings; for example, one source notes a 2.5/5 rating on Apple Maps and another reports a 1/5 rating in user feedback. (Varied review counts across platforms, typically ranging from a few to several dozen.)
What patients say
Patients praise
- Some patients report receiving good care from doctors and staff when appointments are successfully made
- Appreciation for the clinic's clean environment
- Positive recognition of individual staff members or departments by some patients
Common complaints
- Difficulties with phone communication, including long wait times, unresponsive staff, and rude customer service
- Frustration with appointment scheduling and availability
- Concerns regarding perceived lack of care or communication from medical practitioners
- Reports of staff turnover and inconsistent continuity of care
In patients' words
"Customer service at the referral center... are very rude and useless. They take very long or never reply your calls even you leave a messages."
— Apple Maps user review"I wish there could be 0 stars and save a big headache for new patients. they never have appointments every time I have to make an appointment its a headache, the people who answer the phones are rude."
— User review from medical listing site"Best doctors I have ever experienced! Maybe others are right about their busy schedule, but once you get your appointment they are very good at keeping you on a rotating schedule for care."
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