Palo Alto, CA Pediatricians | Sutter Health Doctors
Pediatrics • Palo Alto, CA
Ratings by platform
- Sutter Health (Dr. Hannah N Eliab): 4.9/5 (39)
- Sutter Health (Dr. Sarah H Nguyen): 4.9/5 (36)
- Sutter Health (Dr. Robin Drucker): 5/5 (50)
- Yelp (Sutter Urgent Care - Palo Alto): 2.4/5 (23)
- Birdeye (Sutter Health Palo Alto Medical Foundation): 2.3/5 (16)
What patients say
Patients praise
- High individual physician ratings (often 4.9-5.0/5)
- Professional and kind staff in urgent care settings
- Clean and well-maintained facilities
- Strong state report card performance for patient experience (4-star rating for Palo Alto Foundation Medical Group)
Common complaints
- High costs and surprise billing
- Long wait times for appointments and with doctors
- Poor communication regarding delays
- Frustration with administrative processes and service accessibility
In patients' words
"My son was seen quickly for his sprained wrists and at first we thought it was a fracture. The staff was very kind and friendly"
— Consumer from Cupertino, CA (Sutter Urgent Care)"They charge very high. Here is my surprise bill. $600 for 1 physical therapy session that lasted 45 minutes!"
— Yelp Reviewer (Palo Alto Center)"Very bad services, they delay children prescription. How can these people be doctors?"
— Birdeye ReviewerMore clinics in Palo Alto
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