Byers Eye Institute
Ophthalmology • Palo Alto, CA
Ratings by platform
- Apple Maps/Yelp aggregate: 2.8/5 (116 reviews)
- Birdeye/Google aggregate: 3.9/5 (11 reviews)
What patients say
Patients praise
- The medical care provided by the doctors is generally considered fine or good when accessed
- Facilities are described as clean and nice
- Staff, nurses, and technicians are often noted as lovely or great
Common complaints
- Extremely long wait times for appointments and while in the clinic
- Major issues with parking availability and parking enforcement on site
- Difficulty scheduling appointments with long wait times for availability
- Perception of being rushed during doctor visits despite long waits
- Billing and insurance coding issues
In patients' words
"Always a terrible experience coming here! Even with one of the earlier appointment times at 8:30am you won't be seen until midday."
— Valerie S. via Apple Maps"The doctors have always been perfectly nice, but very brief."
— Unilocal user reviewMore clinics in Palo Alto
Ophthalmologists in Palo Alto, CA
Patients praise: High patient confidence in surgical and diagnostic skills · Compassionate and empathetic patient-doctor communication.
Palo Alto Women's Health Center
Patients praise: Kind and attentive providers · Friendly and welcoming front desk staff.
Cardiologists in Palo Alto, CA
Patients praise: Clinical expertise and medical knowledge · Thoroughness of examinations and diagnostic approach.
Palo Alto, CA Allergists | Sutter Health Doctors
Patients praise: Friendly and efficient staff for allergy shots · Knowledgeable and helpful medical professionals.
Hematologic Cancer Program
Patients praise: Highly knowledgeable, compassionate, and professional clinical staff and physicians · Access to advanced, cutting-edge diagnostic and treatment options (e.g., CAR-T, clinical trials).
Preventive Cardiology in Palo Alto
Patients praise: Staff often rated as courteous · Expertise in preventive cardiology, cardiovascular disease, and cardiac imaging.
Related articles
Your clinic’s marketing team, powered by AI.On-brand ads, SEO, and social campaigns in one place.Generate your first clinic ad for free 
Get more revenue from the patients you already have.Voice and SMS that follow up until lapsed patients are back on the schedule.Book a Clincy call 
Your practice’s fractional recruiting team.Dental-only search, run end to end, with placements guaranteed for a year.Find your next hire Comparing your options?
Browse other clinics in Palo Alto, or filter by state and specialty to compare patient ratings.