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WellNow

Occupational Health • Palatine, IL

What patients say

Patients praise

  • convenience and availability for walk-ins
  • efficient care for minor illnesses
  • professional and kind medical staff
  • online appointment scheduling availability

Common complaints

  • billing errors and disputes
  • difficulty with insurance network coverage/billing
  • long wait times
  • unprofessional customer service interactions

In patients' words

"The staff was amazing. They were patient and kind although visibly overworked."

— Birdeye/Patient Review

"Not trained properly to handle customers... very unhappy never will return."

— PissedConsumer/Patient Review

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6][7].

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