The Surgery Center
General Surgery • Oxford, OH
Ratings by platform
- Birdeye (The Surgery Center): 4.5/5 (36 reviews)
- Birdeye (Oxford Surgery Center): 4.2/5 (143 reviews)
What patients say
Patients praise
- Friendly, professional, and attentive nursing/clinical staff
- Clean facility environment
- Effective and pain-free surgical procedures and recovery care
- Competent and knowledgeable medical providers
Common complaints
- Rudeness from administrative or billing staff
- Issues with billing transparency and unexpected charges sending patients to collections
- Long wait times
- Perceived lack of direct interaction with doctors, with reliance on nurse practitioners instead
- Perceived dismissiveness or lack of respect from some physicians
In patients' words
"The only negative thing I can say about them is that Robin needs to learn some people skills. I called a couple days ahead and she was just rude but not gonna let that 1 effect what all the great things here."
— LocalityBiz (Oxford Surgery)"Service was excellent and nurses were very attentie My complaint is five months Later I get a letter in the mail saying I owe $150... The lady that answered over billing was super rude... next thing I know I have a letter in the mail from collections great work guys"
— LocalityBiz (Oxford Surgery)"From the time you enter till the time you leave your treated with respect and care. Debra my nurse done her job very well... Farlie the Anesthesia done an excellent job in caring for me and my concerns."
— Birdeye (The Surgery Center)More clinics in Oxford
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