Southern Iowa Mental Health Center: Home I
Behavioral Health • Ottumwa, IA
Ratings by platform
- Birdeye: 2.5/5 (37)
- Recovered.org: 3.85/5 (TrustScore) (Not explicitly specified; based on aggregate data)
What patients say
Patients praise
- Focus on accessibility regardless of financial status, including sliding scale fees and options for uninsured individuals
- Supportive and empathetic internal workplace environment reported by some staff
- Staff noted as kind by some patients
Common complaints
- Accessibility concerns, specifically related to appointment availability and responsiveness to communication
- Harsh treatment by administrators in specific cases reported by families
- Concerns regarding staff attentiveness and professionalism
In patients' words
"These people scarcely ever make themselves available. They usually do not even answer phone messages left."
— Birdeye review"Our family member was treated harshly by the administrators of SIMH. They made her mental health worse through their poor handling of a situation..."
— Yelp review"Staff all very kind..."
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