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MercyOne Iowa Heart Center Ottumwa

CardiologyOttumwa, IA

★★★★★4.9/5269 reviews across 3 platforms

Ratings by platform

  • Birdeye: 2.5 stars (12 reviews)
  • Ratings.MD (Dr. Mudassir Malik): 4.9 out of 5 (121 verified ratings)
  • Ratings.MD (Sydney Anderson, ARNP): 4.9 out of 5 (117 verified ratings)
  • MercyOne (Ashleigh Mathews, ARNP): 4.8 out of 5 (31 ratings)

What patients say

Patients praise

  • Compassionate and knowledgeable medical providers
  • Effective communication of complex medical information
  • Responsive staff and good follow-up care
  • Provider accessibility and approachability

Common complaints

  • Closure of the facility causing patient distress and loss of access to care
  • Concerns about being overcharged for services
  • Negative experiences reported by employees regarding the workplace environment

In patients' words

"He listens, he explains, I feel I can ask him and he will answer honestly."

Ratings.MD - Patient review for Dr. Mudassir Malik

"Sydney goes that extra mile to ensure all bases are covered !"

Ratings.MD - Patient review for Sydney Anderson, ARNP

"They were very good. She had an emergency and it took a little longer and my sugar was dropping but the brought in juice and crackers to keep me going and checked in on me."

MercyOne - Patient review for Ashleigh Mathews, ARNP

"Receiving the information I received the day after they were notified they were closing was just purely devastating. I came home and cried, and I said, ‘Well, what do we do now?’"

KTVO News - Patient account regarding clinic closure

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6][7][8].

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