Family Practice Clay/Liverpool
Internal Medicine • Oswego, NY
Ratings by platform
- Yelp: 3.5/5 (12 (Yelp))
- WebMD Care: 5/5 (13 (Dr. Brian Smith profile))
What patients say
Patients praise
- Highly regarded physicians and medical providers who are compassionate and thorough
- Convenient office hours, including availability on some Saturdays
- Efficient and friendly experiences for some patients during visits
- Professional and helpful medical staff (nurses, PAs, etc.)
Common complaints
- Difficulty reaching the office by phone
- Issues with administrative/management changes after being acquired by Crouse Medical Practice
- Reports of rude or condescending behavior from specific staff members
- Concerns about staff retention and patient access to care
- Strict or frustrating policies regarding new patients or lapsed status
In patients' words
"He really listens to what I have to say and answers me in terms I can understand without talking down to me. Some of the nurses aren't always great when they call with test results but that's not Dr. Smith. He's a wonderful doctor."
— Patient review for Dr. Brian Smith (Vitals)"It is only going to get worse for the patients as Crouse cannot get or keep staff. The sole focus of CMP is business, they could care less about the patients and staff."
— Review for Family Practice Associates LLC (Vitals/WebMD)More clinics in Oswego
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