Jewett Orthopedic Institute Home - Orlando Health
Orthopedics • Orlando, FL
Ratings by platform
- Birdeye: 3.6/5 (8 reviews (Randal Park/Lake Nona))
- Yelp: 2.7/5 (173 reviews)
- Apple Maps: 2.5/5 (117 reviews)
What patients say
Patients praise
- Skilled and professional surgeons/physicians
- Attentive and kind physical therapists
- Positive outcomes for surgical procedures (e.g., hip replacement)
- Convenient facility locations and accessible parking
Common complaints
- Dissatisfaction with the centralized call center for scheduling and communication
- Perceived rudeness or unprofessionalism from front-desk and administrative staff
- Difficulty obtaining medical records (e.g., X-rays)
- Frustration with billing policies and communication regarding insurance/payments
- Allegations that the practice prioritizes administrative/bureaucratic processes over patient care
In patients' words
"Don’t bother to call the phone number. It’s a call center that can never help you! Not with scheduling or rescheduling an appointment, treatment issues, questions, nothing."
— Patient reviews on third-party platforms"Took my spouse to Jewett Orthopedic Clinic for him to see a hand specialist. I'm so glad we went and meet Dr. Brown. He is very professional and a good surgeon. Everyone at the clinic was very nice to me."
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