Women's Health Center - CareWell Health Medical Center
Women's Wellness • Orange, NJ
Ratings by platform
- Birdeye: 3.7 out of 5 stars (aggregate across 216 reviews) (216 reviews)
- Rate A Hospital: 1 out of 5 stars (4 reviews)
- US News & World Report: 1 out of 5 stars across several patient survey categories
- Healthgrades: 46% patient recommendation rate
What patients say
Patients praise
- Some reports of pleasant, professional, and family-oriented care from specific staff members
- Appreciation for specific physicians' expertise and helpfulness
- Positive experiences with surgical teams and emergency department admission processes in isolated cases
Common complaints
- Significant concerns regarding patient care and staff professionalism in the ER
- Reports of inadequate diagnostic services, specifically X-ray and CT scans
- Low patient satisfaction scores in key areas like communication, responsiveness, and discharge planning
- Operational challenges including staffing issues and regulatory scrutiny
In patients' words
"CareWell Health Medical Center is a boutique community hospital serving Essex County, a place where every patient is family!!!!!"
— Birdeye User Review"I left feeling unheard, judged, and mistreated I came to CareWell Health ER on August 4th for severe back pain and was treated by Nurse Practitioner. She walked in holding her cellphone, barely listened, dismissed my concerns..."
— Rate A Hospital User Review"The medical center has had ongoing staffing issues pertaining to CT services since Dec. 25, 2023. Department surveyors have confirmed that on various dates and times, there were no X-ray or CT scan services available."
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